- Represent Advantest internally and externally in all training matters.
- Coordinate and own (plan, prepare, execute) all training matters self-deployed.
- Interact with cross functional teams - business unit, support, sales, finance and customers.
- Coordinate training demand with customers, negotiate trainers, manage logistics.
- Assist and advise customers in all training matters - course selection, booking, registration etc.
- Handle challenging situations and negotiations with customers.
- Ensure successful training execution and customer satisfaction in a well-prepared environment.
- Contribute innovative ideas, process improvements, document process flows alogin with automation and digitalization.
- Coordinate training subcontractors and trainer development.
- Assist in training quote generation and be responsible for correct invoicing.
- Maintain local training infrastructure and coordinate overall training assets.
- Coordinate training EMAIL account timely, professionally with all stakeholders.
- Coordinate new training releases and logistics based on training roadmap.
- Coordinate feedback, reporting and ensure to keep training quality at highest level.
- Maintain and update training WebPages.
- Prepare highlevel reports and presentations for management and stakeholders.
- Own and support Advantest’s customer training management system “Customer Training App”.
- Contribute, collaborate and drive worldwide and local training management meetings.
- Coordinate internal and external communication.
- Assist for general administrative support and secretarial duties.
Administrator - Customer Training (m/f/d)
Advantest • Böblingen
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Full-time
Böblingen
Your duties
Your profile
- Commercial degree / industrial apprenticeship
- Excellent written and verbal communication skills in English and German.
- Expertise in using Microsoft Office, Adobe tools
- Required: Outlook, Excel – (Tables, Formulas, Pivot, Charts), PowerPoint, Word, SharePoint, Adobe Acrobat)
- Preferred: OneNote, PowerBi, PowerAutomate, Excel – (Data Model, VBA, MailMerge, Macros)
- Customer-first attitude and ability to manage challenging situations and negotiations in a positive way.
- Ability to learn and adopt to new IT tools, processes and tasks.
- Billing and order management experience.
- Strong team player and open communicator.
- Ability to effectively plan own and drive tasks.
What we offer
At Advantest, you enjoy flexibility
Life is often unpredictable, and there are always surprises along the way. So, we offer you a variety of options that allow you to work flexibly, in line with your current situation – to help you respond to unforeseen events or to plan long-term for a new chapter in your life!
Safeguards for whatever life brings.
No one knows what tomorrow will bring. But what we can do is ensure that you are prepared for anything life throws your way. A company pension, (paid) leaves of absence, and a variety of insurance offerings mean you can look to the future with peace of mind.
Working with us is worth it.
At Advantest, you can be sure of an attractive salary that is reviewed on a yearly basis. In addition, we offer you the chance to share in the company’s success, plus a wide range of meaningful financial benefits.
Grow with us.
Learning is a lifelong process. Whether you are a school or university student, a graduate, or an experienced professional – you are always growing. We offer you diverse ways to broaden your horizons and to take your career at Advantest forward.
Stay fit and healthy with us.
We want you to feel well at Advantest. That is why we offer a wide range of fitness and sport opportunities at all our sites – making it easier to be good to yourself.
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What defines us
Each and every one of us at Advantest makes an important contribution to our business success and plays a significant role in our further development. Working at Advantest means grasping opportunity and boldly exploring new possibilities. Would you like to know more about jobs at Advantest and about our unique team spirit? Our employees offer you their personal insights into our working environment.
Our pride and joy
Since 2017, we have regularly taken part in a comparison of the best employers in Germany. In 2021, our employees again participated in the anonymous and independent survey. The results confirm: We are a Great Place to Work! We first and foremost owe that great result to the people here at Advantest. Each and every day, they prove their dedication, take ownership, and bring passion to their work. And that makes us very proud.
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